Support
A person reads every one of these. Below: how to see Ragextract on your own documents, which address to write to, and who you would be buying from.
Book a demo.
Half an hour, on your documents rather than ours. Send a note saying roughly what you have — the kind of document, and the handful of things you need read out of each — and we will come back to arrange a time. Bring a few real files if you can; a demo on a sample nobody recognises proves less than one on the paperwork you actually have.
You do not need a demo to try it. Signing up comes with free credits, and the quickstart takes you from an empty account to a checked answer.
Contacting us.
Five addresses, so a message lands with whoever can answer it.
- support@subworkflow.ai
- Using the product. Something is not working, an answer looks wrong, or you cannot find a setting. If you have an account, quote your organisation ID — it is on the organisation settings page — and name the table and row rather than describing the document.
- sales@subworkflow.ai
- Buying, demos and volume. A demo, a workload too large for the amounts on the pricing page, invoicing, or a purchase order.
- security@subworkflow.ai
- Vulnerability reports. The disclosure address. What we do with a report, and what we hold about your documents, is set out on the security page.
- legal@subworkflow.ai
- Legal and data protection. Questions about the terms, the privacy notice, or a data subject request.
- abuse@subworkflow.ai
- Reporting misuse. Use of Ragextract that breaks the acceptable usage policy.
Who are we?
Ragextract is built and operated by Subworkflow AI Limited, a company registered in England & Wales. If you are checking who you would be contracting with, that is the entity on the invoice and in the terms.
- Registered name
- Subworkflow AI Limited
Registered in England & Wales, UK (16781125)
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom - Legal contact
- legal@subworkflow.ai
- Support
- support@subworkflow.ai
What happens to a document after it reaches us, where it is processed and who touches it is set out on the security page, which is written for a security review. The terms of use, privacy notice, credits policy and acceptable usage policy are the documents that govern the service.